Managed Support

We’re proud of our award-winning customer service

We believe in building long-term relationships based on trust, transparency, and exceptional customer service. We are known for our highly responsive and proactive service, and our statistics tell us that the average time to speak with a support technician is just 11 seconds.

Our Managed Support Services

We’ll support you like an extended member of your own team

It’s not easy choosing someone for your IT support, but we can assure you of great service. We have amazing customer feedback that we are very proud to share, case studies of our work, and we’re also ISO 9001 (Quality) and ISO 27001 (Information Security) certified. 

Working with us is like having your own IT director, award-winning IT help desk, and a team of experts – all at a fraction of the cost of hiring your own.

We offer a wide range of IT services for our Managed Support, but some of the IT services we typically provide include:

Take a look at our case studies for some examples of our work, or check out Google Reviews and SmileBack for a feel of what our customer experience is like.

We’re also a friendly bunch, so we’d be happy to chat to you directly about our Managed Services and IT help desk – just give us a call.

We make switching IT provider easy

We understand that you may be hesitant to change provider, even if you’re experiencing poor response times, high costs, or an obvious skills gap. We make the transition process as simple and stress-free as possible, handling all the technical elements of switching IT provider.

We’ll obtain all relevant information from your current IT provider and take on all the responsibilities of accessing and learning your systems, transferring licences, and checking network performance. We’ll also document your systems, catalogue licences and hardware, and review your setup.