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Frequently Asked Questions

Find answers below to commonly asked questions about Nimbus Blue, IT Support and Cyber Security​

About Nimbus Blue

We’re Nimbus Blue, nice to meet you! We’re a small team of people who love to give awesome customer service. I mean, sure we like the geeky stuff too, but our values are what we live and breathe each day, which is why we’re proud to be award winners in the Customer First category of the Northern Star Business Awards. Come and meet the team.

Excellent question! Rather than waxing lyrical about ourselves, here it is in a nutshell.

  1. Northern Star Business Awards winner 2021 for Customer First.
  2. The first Aberdeen-based IT company to hold ISO 27001 certification for Information Security Management. 
  3. All (and we mean all) of our technical team has no less than 7 years of experience each, with a combined experience of over 75 years. 
  4. No tiered support (1st line, 2nd line, etc.). Ever! When you call, you’re straight onto someone who can solve your issue. 
  5. We know Mac! Our technical team use Macs as well as Windows PCs every day, so they don’t panic when you call with a Mac issue. 

We get asked this a lot – shame the answer isn’t more exciting!

When we launched in 2010, cloud for business was just becoming a thing and we were one of the very few specialists at the time – that’s where the “Nimbus” part comes from. “Blue” is a reference to blue sky thinking – our approach to solutions.

And it’s hard to find a unique domain name these days! We still had to have a hyphen in nimbus-blue.com, much to David’s irritation.

Nimbus Blue sprang to life in 2010 when our founder, David Tawse, decided it was time to create an IT business in Aberdeen that focussed on customer service first. This came from his background of working in retail and leisure, but combining his love of all things tech. Now, Nimbus Blue serves companies far beyond its Aberdeen roots.

Nope. In fact, our IT support and cyber security packages cater for businesses of all sizes, large or small. We’re a small business ourselves and completely understand the unique challenges that brings.

Nope. We’re based in Aberdeen, but many of our customers have offices in other parts of Scotland, the UK, Norway, Australia, Canada, and the US.
Nope. We offer ad-hoc support, but you’ll get the most benefit and best pricing by being on one of our IT Support or Cyber Security services.

IT Support

It’s not easy choosing someone for your IT support, but we can assure you of great service. Not only are we award winners for customer service (NSBA 2021), but we have amazing customer feedback, case studies of our work, and we’re ISO 9001 (Quality) and ISO 27001 (Information Security) certified. We don’t know of any other Aberdeen IT Support company that can say that.
That really depends on what you mean by “cheap”. For example, you may see other providers offering support services at around £15 per month. At that price, you’re getting low-end management products, poor security, and inexperienced staff. Is that what you really want for your business? We deliver value with high-quality, best-of-breed products to take care of you.
We don’t include 24/7 support as standard because, typically, our small business customers don’t want the cost. If you need 24/7 support, no problem, get in touch to request a quote.

Yes. We provide the same level of service for Apple Macs and PCs. Our technical team use Macs as well as Windows PCs every day, so they don’t panic when you call with a Mac issue.

We can support customers of any size through our ad-hoc service. For our managed services there is a minimum of 5 users.
We understand that you may be hesitant to change provider, even if you’re experiencing poor response times, high costs, or an obvious skills gap. You may fear the stress or time pressures of changing, but you know the relationship needs to end. We hear this a lot. To make the transition process as simple and stress-free as possible, we take on all the responsibilities of accessing and learning your systems, transferring licences, and checking network performance. We’ll document your systems, catalogue licences and hardware, and review your setup. We’ll obtain all relevant information from your current IT provider.

If your current IT provider tries to make it difficult to leave, it usually confirms that you’re making the right decision.

But you don’t need to worry. We handle all of the technical elements of switching IT provider. This includes obtaining relevant passwords and access rights from your old provider and migrating any licences to our care. Just leave it to us to get the information we need.

Remember, YOU OWN YOUR IT systems. No one can legally withhold your data or threaten to turn services off prematurely.

Microsoft Teams Phone

Teams Phone runs through Microsoft Teams, meaning you can use it on any device that runs Teams including your PC, Mac, Smartphone, and tablet. There are also desk phones designed to work seamlessly with Teams Phone.
Teams Phone includes all the features of an enterprise-grade phone system: make and receive calls, transfer and hold calls, conference calls, voicemail, auto attendants, and much more. You can even use any existing phone numbers and/or generate new ones.
Teams Phone is part of the Microsoft 365 platform, so is a subscription on a per-user basis. Prices start from £7.85 per user per month, excluding calls. Various call packages are available for domestic UK calls and international calls. These start at £5.88 per user.
The beauty of Teams Phone is its flexibility. There are a wide range of desk phones available, from well-known manufacturers like Polycom and Yealink, that will integrate seamlessly into your Teams Phone system.
Yes. Your existing numbers can be migrated to Teams Phone and our team will take care of all the heavy lifting for you.

Cyber Essentials Certification

More and more government contracts will require that you have Cyber Essentials, as a minimum. It’s also becoming increasingly common in the private sector for customers to question the security of their supply chain. Achieving Cyber Essentials will give you an immediate advantage over your competitors.
In terms of total elapsed time, this will depend on how much remediation work is required to ensure you meet the standard. Typically, we get our customers from zero to certified within 3 - 5 weeks.
Not from us, though you may need to put some things in place to “plug the gap” between where you are now and where you need to be to meet the standard. We’ll advise on this after the initial assessment.

We’ll walk you through the process to certification, no matter how long it takes and no matter how many audits (CE+ only) we have to run.

With our guided services, we will ensure you do not fail, provided you follow our instructions.
Cyber Essentials and Cyber Essentials Plus expire after 1 year. You will need to repeat the certification process annually to maintain it.

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cyber-essentials
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