Case Study

Control Valve Solutions

Cutting edge tech support aligned to your business

Control Valve Solutions

About the client

Control Valve Solutions Limited (CVS) offers tailor-made solutions for all control valve and related products including isolation valves specifically for the oil and gas industry.

Headquartered in Aberdeen, the company’s bespoke services are vast, but its real expertise lies within planned and preventative maintenance services that incorporate valve management and performance monitoring.

Client objectives

As industry leaders in their field, CVS is passionate about minimising downtime for their clients and as such, required an IT system and structure that could similarly help improve internal efficiencies.

Having initially worked with Nimbus Blue on an ad-hoc basis, the repair and overhaul service company has recently moved to a full service agreement, utilising Nimbus Blue’s Pro-Cover offering which includes: service desk, centralised services, Tech Success and virtual Chief Information Officer (vCIO).

Services provided

In order to continue meeting industry demands and customer enquiries, CVS developed an in-house software package that could be used to track on-going jobs. Offering an around-the-clock, 24-hour support team, it is wholly important for the company to have a clear handle on work being undertaken and delivered.

Following the software build, CVS wanted the same work system to be made available for customers as an online web portal, where customers could view and enable them to track their orders and jobs.

The management team turned to Nimbus Blue who had been delivering IT support to CVS for over eight years and who already had a good understanding of their business and what it needed to achieve and be able to manage, in order to continue its growth.

Following review and examination of the software, Nimbus Blue found that the current server infrastructure wasn’t of high enough quality to support this type of project, and it would result in a security risk to the business.

With this being a huge problem for CVS, Nimbus Blue was contracted to address this issue. The team used their skills and expertise to redesign the server infrastructure, increasing its performance and ensuring that security measures were in place to protect both CVS and its large database of customers.

However, the biggest added value to CVS from the IT service provider was the full service that they could offer. Nimbus Blue’s Pro-Cover offering is what places it ahead of its competitors and gives Nimbus Blue, and their clients, a competitive edge.

Alongside a fully operative service desk, that allows CVS to call upon Nimbus Blue for constant maintenance and required call-out, as well as centralised services – providing a continuous, pro-active monitoring of all systems including backups and security devices; Nimbus Blue offers technical and business alignment.

Ensuring that you get the very best from your IT investments, Nimbus Blue’s proven tech success offering provides regular, on-site assessments against many defined and best practice standards. Asking a set of different industry-based questions on every test, Nimbus Blue’s specialist team gives early warning on potential configuration problems with critical software, network infrastructure or security, whilst keeping you and your IT systems up-to-date with ever-changing standards.

This information will then be passed to the vCIO, for strategic planning and business alignment – working with you, for you. This will be followed up with regular face-to-face meetings, which will review the tech success findings and help you manage your business, and its digital outputs, more effectively.

Outcome & results

With the company growing to a team of 45 and with further development plans in place, Nimbus Blue’s full service IT support has been critical to the success of the constantly growing company.

Mick Beavers, Managing Director explained:

“CVS has been fortunate enough to work with David and the team at Nimbus Blue for a number of years. Most recently, I engaged with David to support our development of a bespoke and in-house software that our growing team could use to better service our clients. David was hugely helpful in managing the move from an internal platform to one that could be used by our customers across the UK.

“Additionally, by signing up to David and Nimbus Blue’s full service Pro-Cover package, we have now gained access to a whole plethora of expert support which will continue to develop alongside our business objectives, goals and strategic plans. I couldn’t be more positive about the help we receive – cutting-edge tech support with remarkable customer service.”