IT Support & Services

An all-in-one IT department for your small business

We’ve been providing IT support to small businesses in Aberdeen and Aberdeenshire since 2010, so we’d like to think we know a thing or two about it. As a small business ourselves, we know the many challenges that presents.

Award-winning IT Support

We listen.

Whether you need help with a specific issue or on-going IT support, listening is always our first step. It’s like having your own IT director, award-winning help desk, and a team of experts – all at a fraction of the cost of hiring your own.

Our customers span all sorts of sectors, but being based in Aberdeen we have lots of experience with the Energy, Engineering and Finance sectors.

Take a look at our case studies for examples of some of our work, or take a look at our Google reviews for a feel of what our customer experience is like.

"David and the team provide a highly responsive, proactive service which is fully tailored to suit the needs of our business. I can wholeheartedly recommend them to anyone looking for IT professionals who can communicate in plain English, don't over/upsell and genuinely know what they're talking about when it comes to all things cyber security."

Rebecca Ferguson

Vero Recruitment

What we can do for you

Our skills and experience are extensive and would make for a very long list, but here are the most common things that we do:

Award-winning remote and on-site IT support
Microsoft Office 365 setup and migrations
Data storage and protection solutions
Microsoft Azure cloud infrastructure solutions
Virtual server and desktop infrastructure
Backup and recovery solutions
Office moves and cabling
Internet connections

IT Consultancy

Some decisions regarding your business’s IT infrastructure can be scary. Perhaps they’re too complex and challenging for your in-house staff, or maybe you have an idea but not exactly sure how it all fits together.

Take advantage of the vast wealth of experience in our team to benefit yours.

With a combined experience of over 75 years, and across many sectors, there’s not much that our team hasn’t seen before and we know where the pitfalls are. Whether you’re performing an email migration to Office 365, moving your data to the cloud, or installing new hardware, our IT consultancy services give you access to specialist skills and knowledgeable support when you need it.

Get in touch with the team to move your project forward.

If all-inclusive support and strategic advice is what you’re after, take a look at our Pro-Cover service.

More interested in getting started with cyber security? Check out our Security page.

Frequently asked questions

How do I know I'll get good service?

It’s not easy choosing someone for your IT support, but we can assure you of great service. Not only are we award winners for customer service (NSBA 2021), but we have amazing customer feedback, case studies of our work, and we’re ISO 9001 (Quality) and ISO 27001 (Information Security) certified. We don’t know of any other Aberdeen IT Support company that can say that.

Do you have a "cheap" support service?

That really depends on what you mean by “cheap”. For example, you may see other providers offering support services at around £15 per month. At that price, you’re getting low-end management products, poor security, and inexperienced staff. Is that what you really want for your business? We deliver value with high-quality, best-of-breed products to take care of you.

Can I contact you 24/7?

We don’t include 24/7 support as standard because, typically, our small business customers don’t want the cost. If you need 24/7 support, no problem, get in touch to request a quote.

How will changing provider be handled?

We understand that you may be hesitant to change provider, even if you’re experiencing poor response times, high costs, or an obvious skills gap. You may fear the stress or time pressures of changing, but you know the relationship needs to end. We hear this a lot.

To make the transition process as simple and stress-free as possible, we take on all the responsibilities of accessing and learning your systems, transferring licences and checking network performance. We’ll document your systems, catalogue licences and hardware, and review your setup. We’ll obtain all relevant information from your current IT provider.

What if my old provider causes problems?

If your current IT provider tries to make it difficult to leave, it usually confirms that you’re making the right decision.

But you don’t need to worry. We handle all of the technical elements of switching IT provider. This includes obtaining relevant passwords and access rights from your old provider and migrating any licences to our care. Just leave it to us to get the information we need.

Remember, YOU OWN YOUR IT systems. No one can legally withhold your data or threaten to turn services off prematurely.