We’re Nimbus Blue, nice to meet you! We’re a small team of people who love to give awesome customer service. I mean, sure we like the geeky stuff too, but our values are what we live and breathe each day, which is why we’re proud to be award winners in the Customer First category of the Northern Star Business Awards. Come and meet the team.
Excellent question! Rather than waxing lyrical about ourselves, here it is in a nutshell.
We get asked this a lot – shame the answer isn’t more exciting!
When we launched in 2010, cloud for business was just becoming a thing and we were one of the very few specialists at the time – that’s where the “Nimbus” part comes from. “Blue” is a reference to blue sky thinking – our approach to solutions.
And it’s hard to find a unique domain name these days! We still had to have a hyphen in nimbus-blue.com, much to David’s irritation.
Nope. We’re based in Aberdeen, but many of our customers have offices in other parts of Scotland, the UK, Norway, Australia, Canada, and the US.
It’s not easy choosing someone for your IT support, but we can assure you of great service. Not only are we award winners for customer service (NSBA 2021), but we have amazing customer feedback, case studies of our work, and we’re ISO 9001 (Quality) and ISO 27001 (Information Security) certified. We don’t know of any other Aberdeen IT Support company that can say that.
We don’t include 24/7 support as standard because, typically, our small business customers don’t want the cost. If you need 24/7 support, no problem, get in touch to request a quote.
We understand that you may be hesitant to change provider, even if you’re experiencing poor response times, high costs, or an obvious skills gap. You may fear the stress or time pressures of changing, but you know the relationship needs to end. We hear this a lot.
To make the transition process as simple and stress-free as possible, we take on all the responsibilities of accessing and learning your systems, transferring licences and checking network performance. We’ll document your systems, catalogue licences and hardware, and review your setup. We’ll obtain all relevant information from your current IT provider.
If your current IT provider tries to make it difficult to leave, it usually confirms that you’re making the right decision.
But you don’t need to worry. We handle all of the technical elements of switching IT provider. This includes obtaining relevant passwords and access rights from your old provider and migrating any licences to our care. Just leave it to us to get the information we need.
Remember, YOU OWN YOUR IT systems. No one can legally withhold your data or threaten to turn services off prematurely.
Pro-Cover is customised to fit your individual needs, so we can only give accurate pricing after getting some information about your business, taking into account the complexity of your IT infrastructure, applications and security risk.
However, as a rough example, a business with 10 staff and basic systems would pay around £995 per month.
For an accurate price, get in touch to request a quote.
Pro-Cover is for businesses that want their IT provider to be more than just support. You will benefit from regular strategic business reviews, planning and budgeting, ensuring that your IT and security are aligned with current trends and upcoming changes in your business.
Oh, and did we mention that Pro-Cover is all-inclusive? No more unpredictable IT invoices.
Nope. On average, we spend 74 working hours to on-board a new Pro-Cover client. This is essential to give you the level of service you deserve. We don’t charge for on-boarding, so a minimum term is the only way we can deliver such a high standard of service.
Yes. Our aim with CyberOne is to make it accessible to everyone to ensure all businesses have a minimum level of security. If you have lots more users than computers, or lots more computers than users then we’ll adjust the pricing accordingly to make sure it’s fair for both parties.
CyberOne gives you a boost towards achieving Cyber Essentials as it includes several of the requirements, specifically endpoint security, firewall, and user training. To be fully CE compliant, you will also need to examine your administrative practices and polices. Our Nimbus Red team are on hand to help with this.
If you store information online or you don’t have a strong IT security for your business, chances are some of your information has made its way to the dark web.
If your organisation has ties with big banks, social media sites and e-commerce platforms that have been breached, it’s also likely that your data has been stolen.
Nimbus Blue’s dark web monitoring services work by using both human and artificial intelligence to crawl through the dark web’s chat rooms, websites and bulletins and look for compromised credentials. We then help you secure related e-mail addresses and other accounts.